Today I had a call with a customer who complained that after an upgrade of the Verse App the user was forced either to enter a 8-pin password or a 6 character alphanumeric password.

The weird issue was that we forced the user only to have a 6 digit numeric password set on the device in the settings of the HCL Traveler server.

After opening a case at HCL we received the information that Google required changes to the Device administration for Android 10 and above devices.

There´s also an entry in the HCL Knowledge Base describing the complete issue.