Resolve synchronisation issues after upgrade to IBM Notes Traveler 9.0.1.18

IBM Notes Traveler 9.0.1.18 has the new feature to access the users mail server with the same rights as the user. But if you forget to add the IBM Notes Traveler server to the field “Trusted Servers” in the server document of the Mail Server, you receive the following errors:

An exception occurred when opening database /user.nsf using user shortname CN=John Doe /O=IBM in order to retrieve changed documents. Exception information: Throw: TASK_PROFILE_OPEN_DB

*** Content Adapter Exception *** ERROR 23 (ERR_DATABASE_ERROR) — Debug Info ————: Database cannot be opened with status of 0x17eb. Server=database=mail/user.nsf
INFO Mntr-0a78[Master]John Doe dna.cpp.jniDoesDatabaseExist#8427 Internal Error: Debug Data: Could not open Database=’mail/jdoe.nsf’ on server=’ PathName=” for user ‘CN=John Doe /O=IBM’. Error(17eb)=You are not listed as a trusted server 

You can easily get rid of those errors either by:

  • disable the new feature by setting the following NOTES.INI entry on the IBM Notes Traveler Server
    • NTS_USER_SESSION=false
  •  Add the IBM Notes Traveler Server to the “Trusted Servers” field of the Mail Server in the second tab “Security”

 

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