HCL Connections PDF Export – Lesson learned

Last week I had the issue that the new feature of exporting Wiki entries as PDF was not working although I finished all the Post installation task ( https://bit.ly/3rYnYPc ).

When trying to access either the “ACL site” ( /ic360/ui/admin/acls.html ) or the SelfTest page ( /ic360/ui/selftest.html ) I always received the error that I’m not authorized to access those pages:

After checking the acl.properties file the GUID of the user I added as administrator was there but it wasn’t working. I then added the following entries in the ISC:

Be aware that the user you add to the parameter “http.auth.admin.user” MUST have a profile document !! I restarted the IC360 applications but the PDF export still was not working. After some additional customization the cause why it was not working was very simple:

The GUID of the user was listed in lower case in the acl.properties file !


So if you receive the error “Sorry, you are not authorized”, check the entry in the acl.properties file and copy the GUID from the banner right from the user and use this value:


Afterwards restart the IC360 applications and now the PDF export is working fine.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s