Learn the newest and advanced features of the IBM Serviceability Tool for Sametime to help find issues during your deployment, and production of Sametime.  Learn the tools to use to identify issues on your own, and the tools to use to provide information to Sametime support for faster resolution times. 

Learn how to do the following:

• Compare Production and Test environment configurations
• Compare configurations over time
• Validate Configuration
• Environment Configuration Analysis 
• Analyze Logs
• Best Practices for serviceability
• Need to call Support, learn what to provide!

After a presentation attendees will be given an opportunity to ask questions. 

Throughout the event, attendees will also be encouraged to comment or ask questions through our SmartCloud meeting web chat.  Join us for this interactive, educational, lively session.

A replay and a transcript of questions and answers will be posted to the following technote:

Title:     IBM Serviceability Tool for Sametime – 10 September 2014
Doc #:  7042929
URL:    http://www-01.ibm.com/support/docview.wss?uid=swg27042929

Join our telephone conference call:
Participant Code:   9945563
USA Toll-Free: 866-803-2145
USA Caller Paid: 1-210-795-1099

Join the IBM Smartcloud meeting to view a slide presentation and participate in group web chat: 
https://apps.na.collabserv.com/meetings/join?id=2897-4178 
web conference password: webcast